Splunk Managed Services

Splunk is a powerful platform, but realizing real security value requires constant tuning, data normalization, detection engineering, and operational care. NuHarbor’s Splunk Managed Services combine engineering expertise with security operations, so Splunk becomes a dependable part of your detection and response program, not just a repository of logs.

  • Reduce noise and false positives: Continuous rule tuning and validation so analysts focus on real signals.
  • Strengthen detection coverage: Best practice detections plus ongoing use case development tailored to your environment.
  • Keep Splunk healthy and performant: Ongoing health monitoring, upgrades, and administrative support across core components.
  • Make data usable for security: Data onboarding that includes add-ons, field extractions, and normalization so security use cases actually work.
  • Operate with clear expectations: Defined escalation paths, service desk workflow, and service-level objectives by severity. 
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Splunk Managed Services built for security outcomes

Not all Splunk services are created equal. NuHarbor’s managed services are built to support security operations, not just platform maintenance.

We help teams reduce alert fatigue, operationalize detections, and build confidence that Splunk is performing as intended.

  • Daily security review and triage: Analysts review environment activity daily to filter noise and investigate notable events.
  • Event investigation: First-level investigation of suspicious events to determine whether escalation is warranted.
  • Security rule tuning: Ongoing tuning informed by what your environment actually produces to improve signal quality.
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NuHarbor runs your Splunk program day to day

Splunk Managed Services are best at compounding value when the platform and detections are improved continuously.

NuHarbor operates with a steady cadence that combines engineering, analytics, and operational workflows to keep your program running smoothly.

  • Security monitoring and investigation: Identify suspicious indicators and investigate anomalous activity in Splunk.
  • Detection engineering: Maintain, customize, and deploy detections, including an API-driven detection as code approach where applicable.
  • Platform administration: Monitor and maintain health of search heads, indexers, deployment servers, and other key components.
  • Dashboard and reporting development: Build agreed dashboards, reports, and saved searches to support security teams.
  • Data onboarding for security relevance: Improve data sources that strengthen security posture through add-ons, field extractions, and normalization.
  • Ticket-based execution: All requests and escalations are handled through a formal service desk process for tracking and accountability.

Onboarding, health check, and hardening

Most Splunk programs struggle because foundations were never set correctly, including data quality, forwarding architecture, app health, and Enterprise Security configuration.

NuHarbor’s MSSP onboarding sequence stabilizes the platform, aligns on use cases, and establishes the operating model for long-term success.

Health check focus areas

  • Use case alignment: Define the specific enterprise and security use cases that Splunk will support.
  • Forwarding architecture review: Validate forwarder configurations and system architecture to ensure performance and completeness.
  • Data normalization: Review data for normalization and prioritization of high-value sources.
  • App and search head review: Assess installed apps and add-ons, version compatibility, search performance, and object health.
  • Security Essentials optimization: Review and optimize configuration of the Splunk Enterprise Security suite for detection performance.

 

Typical onboarding steps

  • Planning and documentation: Collect access, escalation plans, reporting contacts, and success criteria.
  • Engineering and security tuning: Tune correlation searches, dashboards, and automated actions.
  • Soft launch to production launch: Monitor the tuned environment, test escalation plans, and transition into steady state operations.
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Service coverage, escalation, and response

Splunk Managed Services are only as useful as the workflow that surrounds it. NuHarbor works with you to define escalation guidelines, severity thresholds, and communication paths so you and your stakeholders understand what happens and when.

What clients can expect:

  • Defined escalation guidelines: Rules of engagement for alerts and communication.
  • Service level objectives: Targets for investigation start and initial analysis or status updates by severity.
  • Operational boundaries: Clear definitions of coverage windows and how critical events are handled.

Service coverage, escalation, and response

Effective Splunk Managed Services require more than alerts and dashboards. Leaders need consistent visibility into what is happening, what has changed, and whether the platform is improving over time. NuHarbor’s reporting cadence is designed to support operational teams while giving leadership confidence in outcomes and progress.

Reporting is structured to provide clarity without creating noise, aligning technical detail with executive-level insight.

  • Ongoing operational visibility: Regular updates on platform health, notable security events, investigations performed, and ticket status.
  • Detection and tuning insights: Visibility into rule changes, tuning activity, and improvements made to reduce false positives and increase signal quality.
  • Threat and trend summaries: High-level analysis of observed threat activity, recurring patterns, and changes in risk posture.
  • Quarterly service review: A structured quarterly discussion covering platform health, detection performance, response metrics, and upcoming priorities.
  • Leadership-ready outputs: Clear summaries and visuals that support executive communication, audits, and strategic planning.
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Trusted by 500+ organizations and growing! 

"NuHarbor helped us identify the correct assets to monitor, then tuned our systems for maximum results. Now we only receive notifications for trust positive alerts so my team can spend more time focusing on their objectives."

 

IT Manager
State University

"NuHarbor has been instrumental to our SOC operations. Without their flexibility, expertise, and quick reaction, our small SOC team could not operate. NuHarbor continually engages with us at the operational and executive level. They're always looking for new, creative solutions. Not only are they willing to think outside the box, they actually deliver."

CISO
Private R1 University

We didn't build Splunk, but we've mastered it

We’re experts in leveraging all the value Splunk provides. Every day, we’re implementing, improving, and analyzing Splunk systems for trends, patterns, and anomalies in data. Our Splunk Certified Architects and Consultants excel in extracting actionable information, providing expert management and optimization, allowing your team to focus on high-priority initiatives without distraction.

$44M

is wasted each month in unused software licenses (TechRepublic)

95%

of companies say their inability to understand and manage unstructured data is holding them back (findstack)

#2

reason digital transformations fail is the rejection of new software by employees (Forbes)

The trusted choice in Splunk managed services

We take pride in our commitment to excellence and our dedication to delivering best-in-class managed services for Splunk. Our track record of success is not only reflected in the satisfaction of our clients but also backed by the credibility of awards and certifications. Explore our accolades and discover why NuHarbor is the trusted choice for Splunk Managed Security Service Provider (MSSP) solutions.

Splunk 2024 Partnerverse Manage Award
Splunk 2024 Partnerverse Sell Award
Splunk 2024 Partnerverse Public Sector Award
Splunk 2021 Gold Partner Award Winner
Splunk 2024 Partnerverse Security Solutions Award
Splunk 2022 Global Partner Award of 2022

Frequently asked questions

Splunk Managed Services provide ongoing management, monitoring, and optimization of the Splunk platform to support security operations, observability, and compliance use cases. NuHarbor helps organizations get consistent value from Splunk by managing the platform, improving detections, and supporting SOC workflows without requiring a large internal team.

Splunk Managed Services focus on operating and optimizing the SIEM platform rather than providing endpoint detection and response. NuHarbor uses Splunk to collect, normalize, and analyze security data across the environment, while MDR services are delivered on endpoint and identity platforms that support direct response actions.

Splunk Managed Services are well suited for organizations that rely on Splunk for security monitoring but lack the time, staffing, or expertise to manage it effectively. This includes mid market organizations, regulated industries, public sector entities, and security teams looking to improve visibility and operational consistency.

NuHarbor manages core aspects of the Splunk environment including data ingestion, use case development, detection tuning, alert workflows, and ongoing platform optimization. The goal is to ensure Splunk remains aligned to current threats and business priorities rather than becoming a static logging tool.

NuHarbor supports continuous monitoring and alert handling through its SOC as a Service model. Splunk is used as the central analytics platform to surface meaningful security events that are triaged and escalated according to defined workflows and response expectations.

NuHarbor focuses on detection engineering and tuning to reduce noise and highlight events that matter. This includes refining correlation searches, improving data quality, and aligning detections to real world attack techniques so analysts can focus on high impact activity.

Yes. Splunk Managed Services support compliance efforts by ensuring relevant logs are collected, retained, and searchable. NuHarbor helps organizations align Splunk use cases to regulatory requirements and produce evidence that supports audits and assessments.

NuHarbor integrates Splunk with endpoint, identity, cloud, and network tools to provide centralized visibility. This allows security teams to correlate activity across systems and investigate incidents more efficiently without managing complex integrations internally.

Splunk Managed Services are delivered as an ongoing service. Threats evolve, environments change, and detection logic must be updated continuously. NuHarbor provides ongoing management to ensure Splunk remains effective over time rather than degrading after initial setup.

NuHarbor helps organizations focus Splunk on the use cases that reduce the most risk and deliver the most value. This prevents unnecessary data ingestion, reduces operational overhead, and ensures the platform is aligned to security priorities rather than unused features.

Organizations gain improved visibility, higher quality alerts, and a more efficient security operation. NuHarbor helps ensure Splunk supports faster investigations, clearer reporting, and a security program that leadership can understand and defend.

Splunk Managed Services serve as the foundation of NuHarbor’s SOC as a Service offering and integrate with advisory, risk assessment, compliance, and MDR services. This allows organizations to connect strategy, monitoring, and response into a cohesive security program.

Explore comprehensive cybersecurity protection today

  1. Consult with an expert

    Talk to one of our cybersecurity experts so we can better understand your needs and how we can help.

  2. Agree on a plan

    Based on your objectives we’ll create a tailored plan to meet your cybersecurity needs.

  3. Start maximizing your protection

    Experience peace of mind knowing what matters most is secure.

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