Our Company Values
Our Company Values
Lots of people ask about our values. We have three – they are our core business tenets for creating purpose and mission. They’re not esoteric company jargon that no one really understands, or some regurgitation from a 1990 HR handbook designed to make people feel warm and fuzzy.
Our values are simple; they’re easy to remember and easy to understand.
If you continue reading, you must know that this is our code and it drives decision-making within the company. These three values are in priority order, which means #1 supersedes #2, and when faced with a conflict of values we self-select and prioritize the higher-ranked value.
Here are our values:
#1. Protect the House
This means we take care of our employees first. Yes, contrary to the “customer first” business trend, our first priority is our staff not our clients. Major airlines frame it best with their directive, “Please secure your own face mask before assisting with the face mask for others.” It’s a simple example but if you ignore that guidance and take care of everyone else first, you’ll pass out – then how helpful will you actually be?
There are many ways we demonstrate Protecting the House. All paths start with empathy. Someone needs help? Take a minute and give them assistance. Someone needs to make it to their kid’s school event? Help cover – you could be in the same spot someday. Someone is underperforming? Take time and ask questions to understand rather than casting judgement. We all fight internal battles that are private to us as individuals but have a major bearing on how we operate day-to-day. There’s a side effect to this behavior. When you put your hand up to ask for help you expose a level of vulnerability that can be uncomfortable. But when it’s returned with warm reception and assistance, trust is created. Trust is critical for strong teams and strong cultures.
We’re human. Business is human. Be respectful. Don’t be an a-hole.
The question we ask now, when we have healthy employees, healthy work environments, healthy families, do you think we’ll do a better or worse job taking care of our clients? We’ll do a better job. Which leads us to our second value.
#2. Help our Clients Win
Pretty simple. Our clients partner with us because of our exceptional reputation. They hire us to achieve a specific business goal and help their organization thrive. We strive to provide positive outcomes. We commit to and promise to deliver those outcomes the best we possibly can.
Implicitly this means we operate internally with urgency to complete tasks and artifacts on time with the highest level of competence possible. Here’s the best analogy to illustrate this point. On a vehicle manufacturing line, a promise is made to the client that they’ll receive the vehicle they paid for by a certain date. It’s imperative that everyone in the supply chain operate with urgency and do what they said they’d do. Otherwise, delays are created, shoddy parts are used, and the client ultimately suffers.
What about exceeding expectations and all the other things big companies say? Do we exceed expectations? Sure, we make every effort to. That said, at some point the exceeded expectation becomes the actual expectation and you technically can’t “exceed” anymore. People who are always looking for folks to exceed can be left feeling empty with nobody to live up to their expectations. Realistically the achievement bar is always moving.
If you’re a current or prospective client reading this, know that we seek true partnership. We’re going to stand back-to-back and together we’ll deliver on your cybersecurity program. Here’s the thing about standing back-to-back – if one person ducks, the other gets hit in the back of the head. No one wants that.
This takes us to our third and final value.
#3. Always Improve
We’ve been doing cybersecurity for a long time. The number of our cumulative years of experience is really, really high. The threat landscape is shifting quickly, and new cybersecurity technology is coming out, seemingly, daily. We don’t expect our staff to know everything, but we ask them to be intellectually curious and make an effort to learn and improve based on the demands of today’s threat landscape.
Education, improvement, development – that’s not a destination, it’s a journey. It’s a race that never ends. If you expect to see the finish line, you’re going to be disappointed. Instead, we commit to the process of improving – we know the outcomes are more satisfying.
These are our values. They are in priority order. If faced with the decision of protecting our team or helping our clients win, we’ll take of team member first so the whole team can band together and take care of our client. If faced with the decision of helping clients win now or always be improving, we help clients win first because there is always time to continually improve.
Are these real values? Yes, absolutely. Don’t believe us? We don’t care that you don’t believe us. But we’ll happily connect you with any one of our team members – hands down, they will vouch for these values in practice.